FAQ

Chez INITIO, nos parfums sont plus que de simples parfums, ils sont conçus pour mettre en valeur vos émotions et éveiller votre pouvoir intérieur. Chaque création est un parfum fonctionnel conçu pour élever votre expérience, que ce soit par la confiance, la sensualité ou la sérénité.

Nous vous invitons à contacter notre service client et à partager avec notre conseiller le type d'expérience ou de sensation que vous recherchez. Que vous soyez attiré par les notes audacieuses et stimulantes du oud ou par quelque chose d'apaisant et d'harmonisant, nous serions ravis de vous guider vers le parfum qui correspond le mieux à vos aspirations et à vos besoins émotionnels.

Nous vous encourageons également à visiter l'une de nos boutiques ou l'un de nos détaillants autorisés pour découvrir les parfums de première main et recevoir des conseils en personne de nos spécialistes.

Some ingredients in perfumes, whether natural or synthetic, can trigger skin reactions.

Ingredients known for their irritant and/or allergenic properties are regulated, and their concentrations in perfumes are controlled to minimize the risk of reaction. However, perfume is a complex product, and despite all precautions, some individuals may experience adverse reactions.

If you experience a skin reaction after applying a perfume, the first step is to discontinue use of the product, possibly rinse the affected area with water, and consult your physician.

We also recommend contacting us afterward so that a follow-up for cosmetic surveillance can be initiated. To do so, we invite you to fill the cosmetovigilance form and send the form to cosmetovigilance@initioparfums.com.

Be assured that all provided data are confidential and will be processed as soon as possible. Your trust, well-being, and satisfaction are at the heart of everything we do, and we are committed to addressing any concerns with care and diligence.

The list of ingredients is indicated on the packaging of our products, but also on each product page in the "ingredients" tab.

If you have any question, please contact our customer service, our advisors will be delighted to guide you.

Our INITIO fragrances contain both natural and synthetic ingredients. This diversity allows our perfumers great creative freedom. Synthetic ingredients are just as safe as natural ones and are essential for recreating certain notes or adding facets to a perfume.

All our fragrances and hair perfumes are made in France.

Our candles are made in Portugal.

Perfume does not have an expiration date unlike cosmetic products, but an optimal date of use. The shelf life of INITIO fragrances is between 3 and 5 years from the date of manufacture, provided they are stored correctly. The ideal storage conditions for a perfume are: away from light and humidity, at room temperature (25°C). If you have any questions, please don't hesitate to contact our customer service team. Our team will be delighted to assist you.

The classic enemies of perfume are heat, air and light. We recommend that you keep your bottle tightly sealed, stored at room temperature (25°C), away from humidity and sunlight.

It is important to note that each skin type reacts differently to perfumes. To prolong the lasting power of your fragrance, we recommend applying it to pulse points, such as the neck, wrists, and behind the ears, where the body’s warmth helps to diffuse the scent throughout the day.

At INITIO, our fragrances are more than just scents—they are crafted to enhance your emotions and awaken your inner power. Each creation is a functional fragrance designed to elevate your experience, whether through confidence, sensuality, or serenity.

We invite you to contact our customer service and share with our advisor what kind of experience or sensation you are seeking. Whether you’re drawn to bold, empowering Oud notes or to something soothing and harmonizing, we would be delighted to guide you to the fragrance that best aligns with your aspirations and emotional needs.

We also encourage you to visit one of our boutiques or authorized retailers to experience the scents firsthand and receive in-person guidance from our specialists.

We are the official online store for INITIO Parfums Privés. We guarantee the authenticity of our products.

Additionally, we offer a multitudes of exclusive benefits designed to enhance your experience :

- Unlimited free shipping

- Two complimentary samples of your choice with every order (Initiation set and travel editions are excluded).

- Welcome gift by subscribing to our newsletter

- First order birthday gift by subscribing to our newsletter

- Exclusive rewards on key commercial periods

- Access to online exclusives

We do not send sample upon request. With every purchase, you may select two complimentary samples of your choice at checkout. (Initiation set and travel editions are excluded). You can also discover INITIO Parfums Privés in one of our points of sale. You will find the list of all our official points of sale on our website in the store locator section.

Our discovery sets offer a great way to explore our fragrances. With each discovery set purchase (Initiation coffret set is excluded), you will receive a code of equal value, valid for 30 days, which can be applied to your next purchase of a 90ml perfume from the same collection.

You can easily reset your password by clicking on the "My Account" section. You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

Your exclusive code is valid for 30 days from the date you receive it via email.

As per our policy, we do not sell or send samples separately.

However, our discovery sets offer a great way to explore our fragrances. With each discovery set purchase (Initiation coffret set is excluded), you will receive a code of equal value, valid for 30 days, which can be applied to your next purchase of a 90ml perfume from the same collection.

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each INITIO Parfums Privés’ newsletter.

You can also contact our customer service for any questions related to the INITIO Parfums Privés newsletter, our advisors will be delighted to guide you.

You can easily reset your password by clicking on the "My Account" section. You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email.

You can modify the information in your INITIO Parfums Privés account by clicking on the "My Account" section. Enter your email address and your password and, once you are logged in, click on the options under "Your profile" to change or delete information.

If you want to delete your account, please contact our customer service where an adviser will be delighted to assist you with the steps to follow.

Creating an account enables you to track the delivery of your INITIO Parfums Privés purchases and helps you to consult your order history. You can also update your contact information in your account.

By subscribing to our newsletter, you will also gain access to exclusive privileges.

You can create your INITIO Parfums Privés customer account by clicking on the "My Account" section. Then click on "Create an account" and fill in the obligatory information. You will be sent a Confirmation email to the email address provided when creating your account.

If you require assistance or further information, please contact our customer service, our advisors will be delighted to guide you.

At the moment, we do not offer express delivery. Our current delivery times range from 3 to 7 business days.

Shipping costs and customs fees are included in your INITIO Parfums Privés invoice.

We deliver to several countries worldwide. Please find below the complet list of the delivered countries :

UE :
Austria
Belgium
Bulgaria
Croatia
Czech
Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxemburg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Swiss
Vatican

UK :
United Kindgom

US :
Canada
United State

UAE :
United Arab Emirates
Saudi Arabia

If you placed your order via your INITIO Parfums Privés account, log in to your account then click on “My orders”. You will then be able to follow the status of your order.

If you placed your order as a guest, please track the progress of your delivery using the tracking number provided in the Order Confirmation email.

If you do not receive your package within 5 to 7 working days, after receiving the email confirming the shipment of your order, please contact our customer service. Our advisors will be delighted to guide you.

After placing your order, allow a few minutes for the order summary to arrive. Kindly check your "Spam" inbox as well, as the email may be routed there based on your email settings.

If you do not receive the email within this timeframe, please contact our Customer Service, our advisors will be delighted to guide you.

Please note that once the order has been prepared, the delivery information cannot be modified or cancelled.

Please note that once the order has been sent, the delivery information cannot be modified.

Our displayed prices already include VAT. The VAT amount is specified on your purchase invoice.

The different methods of payment accepted are PayPal, Visa, Mastercard, and American Express. Payment is made via recognized payment operators, PayPal, and Stripe. All transactions made on the initioparfums.com website are highly secure.

Payment in 3 installments is offered through PayPal.

You can find the general terms and conditions of sale under the section labeled 'CGV' at the bottom of our website.

If you need further information, please contact our customer service, our advisors will be delighted to guide you.

The list of ingredients is indicated on the packaging of our products, but also on each product page in the "ingredients" tab.

If you have any question, please contact our customer service, our advisors will be delighted to guide you.

Our INITIO fragrances contain both natural and synthetic ingredients. This diversity allows our perfumers great creative freedom. Synthetic ingredients are just as safe as natural ones and are essential for recreating certain notes or adding facets to a perfume.

All our fragrances and hair perfumes are made in France.

Our candles are made in Portugal.

Once your parcel has been shipped, an email with all the tracking information will be sent to the email address you provided when placing the order.

We do not offer delivery to pickup points. Only home delivery is available at this time.

We do not offer delivery to stores. Only home delivery is available at this time.

The delivery time applies from the sending of the email confirmation of shipment of your order.

- FRANCE : delivery time is 3 to 5 working days with Colissimo.

- EUROPE : delivery time is 3 to 6 working days with DHL.

- UNITED KINGDOM : delivery time is 3 to 6 working days with Royal Mail.

- UNITED STATES and CANADA : delivery time is 3 to 6 working days with Fedex.

Online purchases cannot be exchanged or returned in-store.

In order to return a product, you will need to send a message on our contact form indicating your willingness to return the item within 28 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging. All gifts received with your purchase must also be returned.

Once we receive the product, we will inspect it and proceed to the refund on the same payment method used when placing the order. The shipping costs which will be at the expense of the customer.

This clause does not affect your legal rights in relation to faulty products. Return of faulty products will be under the responsability of INITIO Parfums Privés.

If any returned items do not comply with our conditions, we will inform you by email that an amount will be deducted from your refund, or you can choose to have the goods returned to you within 14 days of our notification.

We strive to process refunds as quickly as possible. Your refund will then be processed on the same payment method used when placing the order, within 14 days from the date we receive your return package.

Only products purchased through INITIO Parfums Privés official website may be returned in accordance with the return policy. INITIO Parfums Privés products purchased through any other official retailer are subject to the return policies of this retailer.

In order to return a product, you will need to send a message on our contact form indicating your willingness to return the item within 28 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging. All gifts received with your purchase must also be returned.

Once we receive the product, we will inspect it and proceed to the refund on the same payment method used when placing the order. The shipping costs which will be at the expense of the customer.

This clause does not affect your legal rights in relation to faulty products. Return of faulty products will be under the responsability of INITIO Parfums Privés.

If any returned items do not comply with our conditions, we will inform you by email that an amount will be deducted from your refund, or you can choose to have the goods returned to you within 14 days of our notification.